About Micah Solomon
Micah Solomon, author of High-Tech, High-Touch Customer
Service, is the customer service strategist and speaker
termed by the Financial Post "a new guru of customer
service excellence." Solomon is a top keynote speaker, strategist,
and consultant on customer service issues, the customer
experience, and company culture -- and how they fit into today's
marketing and technology landscape. An entrepreneur and business
leader, he previously coauthored the bestselling Exceptional
Service, Exceptional Profit. His expertise has been featured
in Fast Company, Inc. Magazine, Bloomberg Business Week, CNBC,
Forbes.com, and elsewhere, and he created and helms the "College
of the Customer" website.
For more information, view Micah Solomon's Web site.